Website PRIVACY PROVISIONS

Ursula and Troy’s Kitchen (RadCheck Australia) values the privacy of every individual and handles personal information in accordance with the privacy principles contained in the Privacy and Data Protection Act 2014 (Vic) and other relevant legislation.

Protecting your privacy by handling your personal information in this manner is an important aspect of our activities. Details on how your personal information will be managed can be found in the privacy provisions below.

Privacy for website visitors

As a user of the Ursula and Troy’s Kitchen website and services, your privacy is protected. Personal or financial information provided via Ursula and Troy’s Kitchen web sites will only be used by Ursula and Troy’s Kitchen (RadCheck Australia)staff and contracted service providers for the purposes of conducting the business of Ursula and Troy’s Kitchen. We will never sell your details to a third party.

Management of personal, sensitive, and confidential information (relating to an individual)

Ursula and Troy’s Kitchen (RadCheck Australia) is committed to the responsible handling, and open and transparent management, of personal, sensitive and confidential information, and to protecting the right to privacy of individuals whose information it holds.

Ursula and Troy’s Kitchen (RadCheck Australia) must not act or engage in a practice that breaches any relevant privacy or data protection legislation in Victoria, Australia or other jurisdiction in which Ursula and Troy’s Kitchen (RadCheck Australia)) operates; except where other Victorian, Australian or international jurisdiction legislation specifically requires or allows the practice.

Provisions within this policy also apply to unsolicited personal information received.

Basic privacy and confidentiality policy and principles

The following basic privacy principles must be applied in accordance with the relevant supporting guidelines.

Ursula and Troy’s Kitchen (RadCheck) and all its operations must:

Collect only that information necessary to fulfil Ursula and Troy’s Kitchen functions and activities;
Advise individuals of the purpose of collection and their rights to access that information;
Use the information only for the purpose for which it was collected, and for related secondary purposes, with consent or as required or permitted by law;
Ensure the security of information and its proper storage, archiving or disposal in accordance with appropriate recordkeeping standards and information technology safeguards;
Be open and transparent about the Ursula & Troy’s Kitchen (Radcheck Austalia) Privacy Policy Provisions about the type of personal information Ursula and Troy’s Kitchen (RadCheck Australia) holds and what is done with such information;
By arrangement, enable individuals to access their data and make appropriate corrections, in the case of reasonable access requests.
We will never sell your details to a third party.

What we collect

We may collect the following information:

contact information including email address
demographic information such as postal code, preferences and interests
technical information such as your geographic area, ISP, operating system, mobile device, browser and screen-size
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which is stored on your computer or browsing device's static storage. You are asked permission to store this (you may have given ongoing agreement to accept cookies in your browser's settings). Once you agree, the file is added and the cookie helps us identify you as a unique user of our site, and lets us know when you visit our site. Cookies allow our web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Advertising

Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising service vendors to help present advertisements on the website, one of which is http://www.amazon.com. These vendors may use cookies, web beacons, or similar technologies to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before, and to avoid sending you duplicate advertisements. In doing so, these vendors may collect non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and Ursula & Troy's Kitchen (RadCheck Australia) disclaims all liability in connection therewith.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Privacy queries and complaints

Individuals have the right to make a privacy query or complaint to Ursula & Troy’s Kitchen (RadCheck Australia).

The senior consultant is responsible for the administration and resolution of complaints related to privacy. Where a complaint is received on another matter that includes a privacy-related component, the senior consultant, or appropriate administrative or legal officer, must be consulted as part of investigation and resolution processes. Please use the website contact form to lodge any privacy queries or complaints.